@import "https://fonts.googleapis.com/css2?family=Outfit:wght@300;400;500;600;700&family=Plus+Jakarta+Sans:wght@300;400;500;600;700&display=swap";:root{--font-heading:"Outfit", sans-serif;--font-body:"Plus Jakarta Sans", sans-serif;--bg-main:#090d16;--bg-gradient:linear-gradient(135deg, #090d16 0%, #111827 100%);--card-bg:#161c2d73;--card-border:#ffffff14;--card-hover-border:#8b5cf666;--text-primary:#f8fafc;--text-secondary:#94a3b8;--text-muted:#64748b;--color-primary:#8b5cf6;--color-primary-glow:#8b5cf659;--color-primary-hover:#a78bfa;--color-success:#10b981;--color-success-glow:#10b98133;--color-warning:#f59e0b;--color-warning-glow:#f59e0b33;--color-danger:#f43f5e;--color-danger-glow:#f43f5e33;--color-info:#0ea5e9;--color-info-glow:#0ea5e933;--shadow-sm:0 4px 6px -1px #0000001a, 0 2px 4px -1px #0000000f;--shadow-lg:0 10px 15px -3px #0000004d, 0 4px 6px -2px #0000000d;--shadow-glow:0 0 20px #8b5cf626}*{box-sizing:border-box;scrollbar-width:thin;scrollbar-color:#ffffff1a transparent;margin:0;padding:0}body{font-family:var(--font-body);background:var(--bg-main);background-image:var(--bg-gradient);color:var(--text-primary);min-height:100vh;line-height:1.5;overflow-x:hidden}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:#ffffff1a;border-radius:3px}::-webkit-scrollbar-thumb:hover{background:#fff3}.glass-panel{background:var(--card-bg);-webkit-backdrop-filter:blur(16px);border:1px solid var(--card-border);box-shadow:var(--shadow-lg);border-radius:16px;transition:transform .3s cubic-bezier(.16,1,.3,1),border-color .3s,box-shadow .3s}.glass-panel:hover{border-color:var(--card-hover-border);box-shadow:var(--shadow-lg), var(--shadow-glow)}.glass-panel-static{background:var(--card-bg);-webkit-backdrop-filter:blur(16px);border:1px solid var(--card-border);box-shadow:var(--shadow-lg);border-radius:16px}h1,h2,h3,h4,h5,h6{font-family:var(--font-heading);letter-spacing:-.02em;font-weight:600}.app-container{flex-direction:column;min-height:100vh;display:flex}.main-navbar{border-bottom:1px solid var(--card-border);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);z-index:100;background:#090d16cc;justify-content:space-between;align-items:center;padding:1.25rem 2rem;display:flex;position:sticky;top:0}.logo-container{font-family:var(--font-heading);color:var(--text-primary);background:linear-gradient(90deg,#fff,#a78bfa);-webkit-text-fill-color:transparent;-webkit-background-clip:text;align-items:center;gap:.75rem;font-size:1.5rem;font-weight:700;display:flex}.user-badge{align-items:center;gap:.75rem;display:flex}.logout-btn{color:var(--text-secondary);border:1px solid var(--card-border);font-family:var(--font-body);cursor:pointer;background:0 0;border-radius:8px;align-items:center;gap:.5rem;padding:.5rem 1rem;font-weight:500;transition:all .2s;display:flex}.logout-btn:hover{background:var(--color-danger-glow);color:var(--color-danger);border-color:var(--color-danger)}.main-content{flex:1;width:100%;max-width:1600px;margin:0 auto;padding:2rem}.dashboard-header{justify-content:space-between;align-items:center;margin-bottom:2rem;display:flex}.stats-grid{grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:1.5rem;margin-bottom:2rem;display:grid}.stat-card{justify-content:space-between;align-items:center;padding:1.5rem;display:flex}.stat-info h3{color:var(--text-secondary);text-transform:uppercase;letter-spacing:.05em;margin-bottom:.25rem;font-size:.875rem;font-weight:500}.stat-info p{color:var(--text-primary);font-size:2.25rem;font-weight:700;font-family:var(--font-heading)}.stat-icon-wrapper{border-radius:12px;justify-content:center;align-items:center;width:48px;height:48px;display:flex}.stat-icon-wrapper.primary{background:var(--color-primary-glow);color:var(--color-primary)}.stat-icon-wrapper.success{background:var(--color-success-glow);color:var(--color-success)}.stat-icon-wrapper.warning{background:var(--color-warning-glow);color:var(--color-warning)}.stat-icon-wrapper.info{background:var(--color-info-glow);color:var(--color-info)}.dashboard-grid{grid-template-columns:1fr;gap:2rem;display:grid}@media (width>=1024px){.dashboard-grid{grid-template-columns:3fr 2fr}}.section-card{flex-direction:column;height:100%;padding:1.5rem;display:flex}.section-title-bar{justify-content:space-between;align-items:center;margin-bottom:1.5rem;display:flex}.tab-group{border:1px solid var(--card-border);background:#ffffff08;border-radius:10px;gap:.5rem;padding:.25rem;display:flex}.tab-btn{color:var(--text-secondary);font-family:var(--font-body);cursor:pointer;background:0 0;border:none;border-radius:8px;padding:.5rem 1rem;font-weight:500;transition:all .2s}.tab-btn.active{background:var(--color-primary);color:var(--text-primary);box-shadow:0 2px 8px var(--color-primary-glow)}.btn{font-family:var(--font-body);cursor:pointer;border:none;border-radius:8px;justify-content:center;align-items:center;gap:.5rem;padding:.625rem 1.25rem;font-weight:600;transition:all .2s cubic-bezier(.16,1,.3,1);display:inline-flex}.btn-primary{background:var(--color-primary);color:var(--text-primary)}.btn-primary:hover{background:var(--color-primary-hover);box-shadow:0 4px 12px var(--color-primary-glow);transform:translateY(-1px)}.btn-secondary{color:var(--text-primary);border:1px solid var(--card-border);background:#ffffff0d}.btn-secondary:hover{background:#ffffff1a;border-color:#fff3}.btn-success{background:var(--color-success);color:var(--text-primary)}.btn-success:hover{box-shadow:0 4px 12px var(--color-success-glow);background:#059669;transform:translateY(-1px)}.form-group{flex-direction:column;gap:.5rem;margin-bottom:1.25rem;display:flex}.form-group label{color:var(--text-secondary);font-size:.875rem;font-weight:500}.input-control{border:1px solid var(--card-border);color:var(--text-primary);font-family:var(--font-body);background:#0f172a99;border-radius:8px;width:100%;padding:.75rem 1rem;font-size:.95rem;transition:all .2s}.input-control:focus{border-color:var(--color-primary);box-shadow:0 0 0 2px var(--color-primary-glow);outline:none}select.input-control{appearance:none;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E");background-position:right 1rem center;background-repeat:no-repeat;background-size:1.2em;padding-right:2.5rem}select.input-control option{color:var(--text-primary);background:#0f172a}.table-container{border:1px solid var(--card-border);border-radius:12px;overflow-x:auto}.custom-table{border-collapse:collapse;text-align:left;width:100%;font-size:.925rem}.custom-table th{font-family:var(--font-heading);color:var(--text-secondary);border-bottom:1px solid var(--card-border);background:#ffffff05;padding:1rem 1.25rem;font-weight:600}.custom-table td{border-bottom:1px solid var(--card-border);color:var(--text-primary);padding:1rem 1.25rem;transition:background-color .2s}.custom-table tr:last-child td{border-bottom:none}.custom-table tr:hover td{background:#ffffff05}.badge{text-transform:uppercase;letter-spacing:.03em;border-radius:9999px;align-items:center;padding:.25rem .625rem;font-size:.75rem;font-weight:600;display:inline-flex}.badge-new{background:var(--color-info-glow);color:var(--color-info);border:1px solid #0ea5e933}.badge-assigned{color:#a78bfa;background:#8b5cf61f;border:1px solid #8b5cf640}.badge-in_progress,.badge-in-progress{background:var(--color-warning-glow);color:var(--color-warning);border:1px solid #f59e0b33}.badge-on_hold,.badge-on-hold{color:#fb7185;background:#f43f5e1f;border:1px solid #f43f5e40}.badge-waiting_for_client,.badge-waiting-for-client{color:#94a3b8;background:#94a3b81f;border:1px solid #94a3b840}.badge-resolved{background:var(--color-success-glow);color:var(--color-success);border:1px solid #10b98133}.badge-reopened{color:#f472b6;background:#ec48991f;border:1px solid #ec489940}.badge-closed{color:var(--text-muted);border:1px solid var(--card-border);background:#ffffff0a}.badge-cancelled{color:var(--color-danger);background:#f43f5e14;border:1px solid #f43f5e26}.badge-priority-high{background:var(--color-danger-glow);color:var(--color-danger)}.badge-priority-medium{background:var(--color-warning-glow);color:var(--color-warning)}.badge-priority-low{color:var(--text-secondary);background:#ffffff0d}.modal-overlay{-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);z-index:1000;background:#000000b3;justify-content:center;align-items:center;padding:1.5rem;display:flex;position:fixed;inset:0}.modal-content{width:100%;max-width:650px;max-height:90vh;padding:2rem;overflow-y:auto}.modal-header{justify-content:space-between;align-items:center;margin-bottom:1.5rem;display:flex}.close-btn{color:var(--text-secondary);cursor:pointer;background:0 0;border:none;transition:color .2s}.close-btn:hover{color:var(--color-danger)}.timeline{flex-direction:column;gap:1.25rem;max-height:350px;margin-bottom:1.5rem;padding-right:.5rem;display:flex;overflow-y:auto}.timeline-item{border:1px solid var(--card-border);background:#ffffff05;border-radius:12px;padding:1rem}.timeline-header{color:var(--text-muted);justify-content:space-between;margin-bottom:.5rem;font-size:.75rem;display:flex}.timeline-user{color:var(--text-secondary);font-weight:600}.timeline-message{color:var(--text-primary);font-size:.875rem}.status-change-label{color:var(--color-warning);margin-top:.5rem;font-size:.75rem;font-weight:500;display:block}.interactive-row{cursor:pointer}.login-wrapper{background-image:radial-gradient(circle at 10% 20%,#8b5cf61a 0%,#0000 40%),radial-gradient(circle at 90% 80%,#10b9810d 0%,#0000 40%);justify-content:center;align-items:center;min-height:100vh;display:flex}.login-card{width:100%;max-width:420px;padding:2.5rem}.login-header{text-align:center;margin-bottom:2rem}.login-header h2{background:linear-gradient(90deg,#fff,#c084fc);-webkit-text-fill-color:transparent;-webkit-background-clip:text;margin-top:.75rem;font-size:2rem;font-weight:700}.login-header p{color:var(--text-secondary);margin-top:.5rem;font-size:.875rem}.alert-banner{z-index:9999;min-width:320px;box-shadow:var(--shadow-lg);border-radius:12px;justify-content:space-between;align-items:center;gap:1.5rem;margin-bottom:1.25rem;padding:1rem 1.5rem;font-size:.875rem;font-weight:500;animation:.3s cubic-bezier(.16,1,.3,1) forwards alertSlideIn;display:flex;position:fixed;top:1.5rem;right:1.5rem}@keyframes alertSlideIn{0%{opacity:0;transform:translate(120%)}to{opacity:1;transform:translate(0)}}.alert-error{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);color:#fff;background:#f43f5ef2;border:1px solid #f43f5e80}.alert-success{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);color:#fff;background:#10b981f2;border:1px solid #10b98180}.enquiry-list{flex-direction:column;gap:1rem;display:flex}.enquiry-item{padding:1.25rem;transition:all .25s cubic-bezier(.16,1,.3,1)}.enquiry-item:hover{transform:translateY(-2px)}.enquiry-head{justify-content:space-between;align-items:flex-start;margin-bottom:.5rem;display:flex}.enquiry-meta{color:var(--text-muted);gap:.75rem;font-size:.75rem;display:flex}.chat-container{border:1px solid var(--card-border);background:#090d1680 radial-gradient(#ffffff08 1px,#0000 0) 0 0/16px 16px;border-radius:16px;flex-direction:column;gap:1rem;max-height:450px;margin-bottom:1.5rem;padding:1.5rem;display:flex;overflow-y:auto}.chat-bubble{max-width:80%;box-shadow:var(--shadow-sm);border-radius:14px;flex-direction:column;padding:.85rem 1rem;animation:.3s cubic-bezier(.16,1,.3,1) forwards chatBubbleIn;display:flex;position:relative}@keyframes chatBubbleIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.chat-bubble.admin{background:#1e293bd9;border:1px solid #ffffff0d;border-bottom-left-radius:2px;align-self:flex-start}.chat-bubble.staff{background:#0ea5e91f;border:1px solid #0ea5e940;border-bottom-left-radius:2px;align-self:flex-start}.chat-bubble.client{background:#8b5cf626;border:1px solid #8b5cf64d;border-bottom-right-radius:2px;align-self:flex-end}.chat-sender{align-items:center;gap:.35rem;margin-bottom:.25rem;font-size:.75rem;font-weight:700;display:flex}.chat-sender.admin{color:var(--color-primary-hover)}.chat-sender.staff{color:var(--color-info)}.chat-sender.client{color:var(--color-success)}.chat-message{color:var(--text-primary);white-space:pre-wrap;word-break:break-word;font-size:.9rem;line-height:1.45}.chat-meta{color:var(--text-muted);justify-content:flex-end;align-items:center;gap:.5rem;margin-top:.4rem;font-size:.7rem;display:flex}.chat-badge-transition{color:var(--text-secondary);border:1px solid var(--card-border);background:#ffffff0a;border-radius:4px;align-self:flex-start;align-items:center;gap:.25rem;margin-top:.4rem;padding:.15rem .5rem;font-size:.75rem;display:inline-flex}.chat-attachment{border:1px solid var(--card-border);background:#ffffff08;border-radius:8px;justify-content:space-between;align-items:center;gap:1rem;margin-top:.5rem;padding:.5rem .75rem;display:flex}.chat-attachment-info{color:var(--text-secondary);align-items:center;gap:.5rem;font-size:.8rem;display:flex}.chat-attachment-download{color:var(--color-primary-hover);align-items:center;gap:.2rem;font-size:.75rem;font-weight:600;text-decoration:none;display:flex}.chat-attachment-download:hover{text-decoration:underline}.details-grid{border:1px solid var(--card-border);background:#ffffff04;border-radius:12px;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:1rem;margin-bottom:1.5rem;padding:1rem 1.25rem;display:grid}.details-grid-item{flex-direction:column;gap:.25rem;display:flex}.details-grid-label{color:var(--text-muted);text-transform:uppercase;letter-spacing:.05em;font-size:.7rem;font-weight:600}.details-grid-value{color:var(--text-primary);font-size:.9rem;font-weight:600}:root.light-theme{--bg-main:#f8fafc;--bg-gradient:linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%);--card-bg:#ffffffd9;--card-border:#0f172a14;--card-hover-border:#8b5cf699;--text-primary:#0f172a;--text-secondary:#334155;--text-muted:#64748b;--color-primary:#7c3aed;--color-primary-glow:#7c3aed1f;--color-primary-hover:#6d28d9;--shadow-lg:0 10px 15px -3px #0000000d, 0 4px 6px -2px #00000005}.light-theme body{background:var(--bg-main);background-image:var(--bg-gradient);color:var(--text-primary)}.light-theme .custom-table th{color:var(--text-primary);background:#0f172a08}.light-theme .custom-table tr:hover{background:#0f172a05}.light-theme .glass-panel-static{background:var(--card-bg)}.light-theme .input-control{color:var(--text-primary);background:#0f172a05;border:1px solid #0f172a14}.light-theme .input-control:focus{border-color:var(--color-primary);background:#fff}.light-theme .details-grid{border:1px solid var(--card-border);background:#0f172a04}@keyframes skeleton-loading{0%{background-color:#ffffff0d}to{background-color:#ffffff26}}.light-theme .skeleton{animation:1s linear infinite alternate skeleton-loading-light}@keyframes skeleton-loading-light{0%{background-color:#0f172a0d}to{background-color:#0f172a1f}}.skeleton{border-radius:4px;width:100%;animation:1.2s linear infinite alternate skeleton-loading;display:inline-block}.skeleton-text{height:1rem;margin-bottom:.5rem}.skeleton-title{width:60%;height:1.5rem;margin-bottom:1rem}.skeleton-card{border-radius:12px;height:120px}